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What To Do When A US Airline Tells You To Get Off The Plane

Local time in the United States David Dao, one of the customers who had already boarded on an American United Airlines flight that was scheduled to leave Chicago O'Hare Airport last Sunday, was slaughtered by three men like an animal.

Here is a simple explanation of overbooking: basically, if you have 100 seats, you sell tickets to over 100 customers. The logic is that if you sell tickets to just 100 people, you have customers who do not show up at the airport before departure because of past customers, perceptions, and personal circumstances based on historical data. (Of course, the more tickets you sell, the more profit you'll get.) 

The problem is that if you have 100 seats and sold tickets to 110 customers, and 110 of them are all on board, then the airline should do something about 10 people.

Airlines usually take one of two ways. If first class is vacant, you can upgrade someone with first class  or you can use one of the following for your next trip 

$200-300 coupon (voucher), if the flight was the last flight on that day, the compensation would increase and the hotel could also provide. If no passenger for $ 200-300, the voucher price will start to increase, and generally, the higher the price, the more the passenger will overcome. 

"The airline has the right to bump guests. Of course, no one has the right to beaten and dragged out of the plane"

The problem is, that if the price is raised and nobody supports it, the airline will eventually randomly bump the customer,Of course, no one has the right to be beaten and forced out of thr plane

Obviously, unless the law changes the policy of each airline, it means that American airlines have the right to legally make overbooking, and likewise legally have the right to let a person who has already bought the ticket off the plane. Therefore, it is important to know what rights you have when bumping. 

"The seat is owned by the venue and you do not own the seat."

Basically, under US law, "reserving and paying for" a place does not mean that you have no ownership of the place. For example, let's say you have reserved the best spot for the last performance of your favorite star. The money has already been paid and is non-refundable. You arrived at the performance hall and sat down. Suddenly, the president of the country appeared.

The venue has the right to tell you to vacate the place. And you have to leave the place. Of course, we can return the cost of the performance and make compensation. However, the place is owned by the venue and you do not own the place. 

"The airline must present to the customer, on the paper, 
1. Customer's right, 
2. Policy on who can not get on the plane if over-booked. "

The problem arises here. Even if there was a legitimate reason, it is considered that there was a problem in the process.

For reference, a lawyer who wrote a CNN article quoted it saying that if overbooking is about to take place, the airline staff will ask the guest to ask for a seat vacancy by writing the customer's rights on paper you can not simply say, "Get out!"

Also, if you can not get to the original destination within 4 hours by alternative airline, you can get 4 times the airfare and up to $ 1,350. If you can get to the destination within 1-2 hours, the compensation price is reduced. Lastly, if you travel with a free ticket through mileage, you can be compensated for the cost you paid if you bought the ticket.



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